Support & Help Center | ElixirNode - 24/7 Expert Assistance

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Get professional support from our technical team for any server-related questions or issues.

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Knowledge Base

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Trusted by Millions of Gamers Worldwide

See what our clients have to say about their experience with ElixiNode

SkyDiving

Minecraft & Web Hosting

5.0

Vouch, tested and used both minecraft and website hosting, it runs very smoothly and the support is very fast with response times, I highly recommend this host and will be recommending friends that are on a budget to ElixirNode.

Nathan King

Game Hosting

4.0

The server itself is great really stable. Support can be a little slow to respond during busy times but they are helpful when they do get back to you. For the price, it’s a good service.

SuperCoolMomo

Minecraft Hosting

5.0

Vouch! The ceo is an amazing, hardworking and kind man. Minecraft server is running very smoothly, and can handle anything I hit with it, done some main-stream testing as well as testing it with numerous players. Highly recommend using the host!

Fedor V

Cloud Hosting

5.0

My experience with ElixirNode has been pleasant, their website is great, and the prices are also very affordable. While I needed some help at first, customer support very quickly resolved my issue through discord. I think that no other hosting service that I used had support THIS fast. Most certainly would recommend to anyone that is looking for hosting.

Demeng7215

Cloud Hosting

5.0

I have been a client of ElixirNode since 2018 and all I can say about ElixirNode is that it really is world-class hosting and the BEST website hosting provider. I am currently using ElixirNode to host my personal website and operate my software's anti-piracy and I have been experiencing absolutely no issues since Day 1.

Scar Vrl Anthony

Minecraft Hosting

5.0

This is the best Minecraft server hosting provider! Before I even bought anything, they were helpful and made sure I 100% knew of everything that I was doing so I did not waste money on something that I knew nothing about. The moderators and staff are super helpful. I highly recommend this service to anyone who is looking for any server hosting plans.

Sam Ermen

Game Hosting

5.0

Awesome Hosting Company With Great Support Team. 100% Satisfied. Great For Any Kind of Minecraft Server.

Deniz Engin

Minecraft Hosting

5.0

FREQUENTLY ASKED QUESTIONS

Find quick answers to the most common questions about our services

How do I install mods on my server?

Access your control panel, navigate to the File Manager, and upload mod files to the mods folder. For popular modpacks, use our one-click installer available in the control panel. Detailed guides are available in our help center.

Can I switch between game versions?

Yes, you can change game versions anytime through the control panel settings. Simply select your desired version from the dropdown menu and restart your server. Backups are recommended before switching versions.

What payment methods do you accept?

We accept credit cards, PayPal, and cryptocurrency payments. All transactions are processed securely through our encrypted payment gateway.

Can I upgrade my server plan?

Yes, you can upgrade or downgrade your plan at any time through the billing panel. The system automatically calculates pro-rata pricing, so you only pay the difference.

What is your uptime guarantee?

We maintain a 99.9% uptime guarantee with enterprise-grade infrastructure. Our servers are monitored 24/7 and any issues are resolved immediately by our technical team.

How fast are your servers?

We use NVMe SSDs and enterprise-grade CPUs for maximum performance. Our network is optimized for gaming with low latency connections worldwide.

Do you provide DDoS protection?

Yes, all servers include advanced DDoS protection at no extra cost. Our multi-layered defense system protects your server from attacks and ensures uninterrupted gameplay.

Do you offer refunds?

We offer a 24-hour money-back guarantee for first-time customers. If you're not satisfied within the first 24 hours, contact our support team for a full refund.